LINCOLN CITY - Officials with the City of Lincoln City are informing City water customers that a technical problem with the billing system has led to errors on some of the paper water bills for the June 15 - July 15 billing period.
These bills were mailed to customers on Thursday July 18. Online water bills issued through Xpress Bill Pay list the correct total amount due.
“Our billing system used the peak water rate for usage charges when it should have used the normal rate,” said Debbie Mammone, Lincoln City finance director. “We discovered this issue before mailing the bills, and we corrected the usage charges both in our system and on the bills. However, while the usage charges are correct on the mailed bills, the total amount due shown on the bottom of the bills did not update. Therefore, the total amount due that is listed on the mailed bills is more than the total of the detailed charges.”
Water bills for commercial properties and multi-family dwellings will all be impacted by this technical issue. Water bills for single family dwellings will be impacted if the customer has used more than the base amount of 400 cubic feet.
The normal water billing rate for commercial and multi-family properties within the City of Lincoln City is $2.95 per 100 cubic feet used (100 cubic feet equals 748 gallons). During peak times, the water billing rate increases to $3.21 per 100 cubic feet used.
Outside of the City limits, the normal water billing rate is $6.27 per 100 cubic feet used. During peak times, this rate increases to $6.83 per 100 cubic feet used. Single family residences are billed at the same rates; however, customers at a single family residence get a base amount of 400 cubic feet of water per billing cycle. As such, a customer living in a single family dwelling who used less than 400 square feet will have received a correct paper water bill.
The City is encouraging customers who have received paper bills to add up their detailed charges for water and sewer and send in that amount for payment. However, if a customer sends in the total amount that is shown to be due, they will get a credit for their overpayment on next month’s bill. Most overpayments will be in an amount of less than $5.
“We apologize to our utility customers for the inconvenience caused by this technical glitch,” said Mammone. “We will make sure that any customers who did overpay receive their credit.”